Skip to main content
Alert

Please note, masking is still mandatory at Holland Bloorview. A medical grade mask will be available upon entry.

#cc0033
small white wavewhite wavelarge white wave

Holland Bloorview Kids Rehabilitation Hospital continues to monitor the COVID-19 pandemic and taking precautions to ensure the safety for all clients, families, staff, volunteers, and students.

We will continue to maintain a variety of infection prevention and control (IPAC) measures. This includes masking, screening, mandatory staff vaccination and rapid antigen testing for those visiting inpatient clients and summer program attendees.We do this in recognition of the vulnerable populations we serve, many of whom are still not eligible for COVID-19 vaccines. As well, we are monitoring a variety of metrics that influence our pandemic policies including COVID-19 test positivity rates, client and staff cases, hospitalizations, waste water trends; and positivity rates from our testing service.

Holland Bloorview strongly recommends vaccination for all eligible populations to protect themselves, their loved ones and the community. Families can access a confidential phone appointment with a SickKids registered nurse to discuss vaccination by visiting www.sickkids.ca/vaccineconsult

Please see the sections below for additional information about visiting Holland Bloorview.

Have questions? Contact the HB Info Line

Tel: 416-400-8876

Call or text the HB Info Line for information about:

  • Clinical, recreation and other programs and services
  • Referrals and eligibility criteria, fees (if applicable), start dates and other program details
  • Funding options available to support your child or loved one’s needs
  • Supports available to you during COVID-19
  • General details about visiting the hospital


The phone line is operated from Monday to Friday, 9 a.m. to 5 p.m.

You can also text, leave a voicemail or email info@hollandbloorview.ca at any point. A hospital staff member will respond back within one business day. The HB Info Line is closed on statutory holidays.

General information

If you have a concern about your child’s health, please get in touch with your clinical team or primary care physician. If your matter is urgent, please visit the nearest emergency department.


 

Active screening

We are asking the following groups to screen in advance through our online screening form or be actively screened at the door:

  • Ambulatory clients and caregivers
  • Indoor/outdoor/bedside visitors
  • Construction workers, vendors, contractors
  • Bloorview Research Institute clients and caregivers
  • Tour attendees, guests and community visitors including TTC, Wheeltrans, taxi service staff

Staff, volunteers, students and caregivers are required to wear their lanyards at all times to support the screening process. Those not wearing lanyards may be stopped by the screening team to confirm their screening status.

Some may be re-directed if exhibiting symptoms of illness, have travelled outside of Canada, or have been exposed to a person COVID-19 positive or pending COVID-19 test results.

Our screening hours are:

  • Monday – Friday 7:00 am – 6:00 pm
  • Sat, Sun and Statutory holidays 9:00 am –  6:00pm

Please speak to security outside of these hours.

Please stay at home if  are feeling unwell. 


Online self-screening

An online COVID-19 self-screening form  is now available to complete within 24 hours of coming on-site, which will help ensure a speedy entry and prevent unnecessary travel to the hospital, should screening requirements not be met.

Complete the online COVID-19 self-screening form →

Please allow extra time during your visit for screening upon arrival.


Universal masking policy

At Holland Bloorview, everyone age 2.5 years (30 months) and older is required to wear a hospital-provided mask. We will provide you with a medical mask when you arrive. This policy applies to everyone who enters the hospital. Please note that even if individuals are fully vaccinated, they are still required to wear a medical mask at the hospital. 

  • If clients of any age are not able to wear a mask safely, they will not have to. Younger children may be asked to wear a mask if they receive a positive result after a COVID-19 test or have COVID-19 risk factors (travel history, exposure to COVID-19, or symptoms) and can safely wear a mask. 
  • If you choose to wear a cloth mask or a mask with a filter, or exhalation valve, you will also have to wear a hospital-provided medical mask on top. Gloves are not allowed in the hospital - instead we ask that you clean your hands often with hand sanitizer. 
  • Mask exemption cards are not accepted at Holland Bloorview. Exceptions will only be considered for family caregivers with medical conditions that prevent them from safely wearing a mask and must be approved by the patient’s Holland Bloorview health-care team in advance. If approved for an exception, you will be given you a face shield to wear instead.  
  • You will not be allowed to enter Holland Bloorview without a mask, or if you’ve been given an exception, without a face shield.

Physical distancing is not always possible and wearing a mask helps to protect everyone at the hospital, including you and your child, from the spread of COVID-19. 

We recognize that this may change may have an impact on your child’s experience. The best way to prepare your child is to discuss these changes before coming to the hospital. 

For more information about our masking policy, please read our universal masking policy FAQ below. 


Physical distancing

Physical distancing of two meters will only be required when masks are removed while consuming food in shared eating spaces.


Disinfecting high-touch surfaces

We have put in place enhanced cleaning measures in addition to routine cleaning around the hospital. For example, high-touch surfaces that are used often (i.e. door handles, counters, light switches) are being cleaned and disinfected frequently.)


Family Resources

To support our clients and families during these challenging times, Holland Bloorview has assembled of a number of resources and tip sheets to help families navigate through the new reality.


Translation Services

Translation and interpretation services are available to support all clients and families when accessing Holland Bloorview programs and services, including clinical appointments.

Visitor vaccination policy

Visitors coming onsite to conduct business at Holland Bloorview including media, employment candidates and tour attendees must be fully vaccinated and pass through screening at the front entrance.

For inpatient families only:  see section “For inpatient clients and families” on this page for information about designated caregiver presence and family visit requirements.

For outpatient families only:  see section “For outpatient clients and families” on this page for information about caregiver presence for onsite appointments.

For inpatient clients and families

Inpatient family and caregiver presence policy

Inpatient clients are allowed a maximum of four designated caregivers aged 16 and up to take part in their onsite care.     

A maximum of two caregiver/visitors are allowed at the bedside including one designated caregiver over the age of 16 and one caregiver/visitor of any age (infants under 2.5 years are not included in visitor count).

Visits can be scheduled through our online booking system


Masking policy

To ensure the safety of everyone in our community, all family caregivers are expected to wear a mask at all times. Inpatient clients over the age of 2.5 years (30 months) are required to wear a mask (medical or well-fitted cloth), if they are able, when outside of their room.


Indoor visits

Visits can be scheduled for Monday, Wednesday, Thursday and Friday from 5:30 to 8:00 p.m., in addition to Saturdays, Sundays and statutory holidays from 9:30 a.m. to 5:30 p.m. These two-hour visits take place in the cafeteria. Indoor visits can be booked at https://hollandbloorview.ca/indoor-visits. For questions about indoor visits, please connect with us at: familyvisits@hollandbloorview.ca or call 416-425-6220 x3182.

Procedure for indoor visits (updated March 31, 2022):

  • Families can book up to 5 people plus the client to visit, and can include people outside of your immediate household.
  • Visits must be booked 48 hours in advance to allow for staffing and preparation. Availability may be limited so please book as early as possible.
  • For the safety of your loved one, only clients and the two designated family caregivers
    are allowed to book visits in the pick-a-time system. Designated family
    caregivers can book on behalf of other family members.
  • Children 2 years and under do not count toward the maximum guest number. 
  • Eating and drinking are allowed during the visits to provide families with the opportunity to share a meal if they want.
  • All persons visiting must pass our screening procedure upon arrival.
  • Anyone coming to the hospital for indoor family visits (excluding bedside caregivers) will be asked screen at the door or in advance through our online screening form.
  • All persons visiting are to remain masked at all times during their visit, even when physically distant from others. Exceptions to the hospital’s masking policy will be made for clients and caregivers who cannot safely mask.
  • Visits are two hours in length with 20 minutes sanitizing time in between.
  • We recommend that visitors arrive 30 minutes before their scheduled indoor family visit to accommodate additional screening questions and testing if they do not have proof of vaccination.

Outdoor visits

Inpatient families can now book outdoor visits in the front courtyard. Visits can be booked online at https://hollandbloorview.ca/outdoor-visits. Availability may be limited, so please book as early as possible. Please direct any questions to familyvisits@hollandbloorview.ca or call 416-425-6220 x3182. 

Outdoor visits can be scheduled on:

  • Mondays, Wednesdays, Thursdays and Fridaysfrom 5:30 p.m. to 8 p.m.
  • Saturdays, Sundays and statutory holidays from 9:30 a.m. to 5:30 p.m.

Please note the following:

  • Visits must be booked 48 hours in advance.
  • The visit cannot exceed 6 people including the client and any designated caregivers present. Visits can include people outside of your immediate household.
  • Children under 2 are able to attend without their visit counting towards the six person maximum and they are not required to wear a mask.
  • Please visit screening prior to using the courtyard to pick up an entry ticket.
  • Visitors other than the designated family caregivers will be asked screen at the door or in advance through our online screening form.
  • We recommend families arrive 30 minutes early to accommodate onsite testing if required.

Rapid antigen testing for inpatient visitors

Holland Bloorview requires visitors (excluding designated caregivers) to perform a rapid antigen test before arriving at the hospital to protect our clients and to support contact tracing. This applies to bedside, outdoor and indoor visits with inpatient clients. 

Visitors are asked to complete these tests before undergoing daily screening in the front lobby where they will be asked if they’ve completed testing and tested negative. 

Tests can be completed prior to arriving at the hospital or provided onsite upon arrival.

For outpatient clients and families

On-site programs and services

If you have an upcoming appointment, we encourage you to review Holland Bloorview on-site visits: processes and guidelines for more information on what to expect when coming to the hospital.

If multiple on-site appointments are needed for a client, we are making efforts to align appointment date and times to reduce the number of times they need to come to the hospital.


Outpatient family and caregiver presence policy

A maximum of four people can accompany clients to appointments including two caregivers over the age of 16 plus two other loved ones of any age (infants under 2.5 years are not included in visitor count).

If your family requires additional support when visiting the hospital, an accommodation/exception requests can be made by contacting visitorrequest@hollandbloorview.ca or calling 416-425-6220 ext. 3115 at least 48 hours before your appointment.

Universal masking policy

Frequently Asked Questions

What is a universal masking policy?  

A universal masking policy means that everyone age 2.5 years (30 months) and older coming into the hospital must wear a hospital-provided mask while inside. This policy applies to everyone that enters Holland Bloorview. If clients of any age are not able to wear a mask safely, they will not have to. Younger children may be asked to wear a mask if they are COVID-19 positive or have COVID-19 risk factors and if they can safely wear a mask. Exceptions will only be considered for family caregivers with medical conditions that prevent them from safely wearing a mask and must be approved by the client’s  health-care team in advance. ​ 


Why is everyone being asked to wear masks at Holland Bloorview? 

COVID-19 can be spread by people who do not have any symptoms or who do not realize they have the virus. Universal masking helps to prevent the spread of infection to other patients and to our staff, especially when physical distancing – staying two metres or six feet apart – is not possible. 


How does wearing a mask help?

Masks can decrease the spread of COVID-19 in two ways:  

  1. Wearing a mask helps protect others around you by limiting the spread of your droplets when coughing, sneezing, and speaking.  
  2. Wearing a mask protects you by reducing the chance of inhaling droplets from others around you. 

Can I wear my own mask or face covering? What about my child? 

Not on its own. To ensure the safety of everyone at Holland Bloorview, we are providing masks at our entrances after you complete the COVID-19 screening process. Not all masks are the same – by providing our own masks we can be certain that the one you are wearing will offer the right amount of protection for you and our staff. If you choose to wear your own mask, you will also have to wear a hospital-provided mask on top. 


Where will I get a mask when I arrive at Holland Bloorview?  

Entrance screening staff will ask you to sanitize your hands and then give you a mask after you have completed the COVID-19 screening process. They can explain how to put it on properly if you would like assistance.


What if I can’t or don’t want to wear a mask?  

Everyone ages 2.5 years (30 months) and older is required to wear a hospital-provided mask at Holland Bloorview. This policy is to protect those around you who may be at a higher risk for severe illness due to COVID-19.  

If patients of any age are not able to wear a mask safely, they will not have to. If you are a family caregiver who has a medical condition that prevents you from wearing a mask, contact your Holland Bloorview health-care team before your appointment and request an exception. If approved, tell the screening staff that you have an exception, and they will give you a face shield to wear instead.  You will not be allowed to enter Holland Bloorview without a mask, or if you’ve been given an exception, without a face shield. No exceptions to the Universal Masking Policy will be made for other types of visitors. 


How do I safely put a mask on and take a mask off? 

Our staff can teach you about wearing and removing masks. Have a look at this handy poster for a step-by-step guide to wearing and removing a mask properly and safely. 


How can I be sure a mask fits properly? 

Follow this checklist to ensure a mask fits properly: 

  • Fully covers your mouth and nose once the elastics are secure around ears 
  • Has minimal gaps between your face and the mask – the mask should fit tightly but not feel uncomfortable
  • Does not need to be repositioned or adjusted while being worn
  • Is easy to remove safely

A mask that does not fit well can compromise the safety of the person wearing the mask and those around them. 


What should I do if my mask gets wet or dirty?  

If your mask gets wet or dirty during your appointment, let your health-care team know that you need a new mask. 


Can I remove my mask to eat or drink?  

You may remove your mask to eat or drink while you are at the hospital if you are in an eating area or in a designated patient space where you can reasonably distance from others 2 metres (or 6 feet). You must put on your mask on when a staff member enters the room and when you move from one area to another in the hospital.  


What should be done with the mask if I need to take it off? 

Masks must be worn at all times in the hospital - however you may remove your mask to eat or drink in eating areas or in designated patient spaces. Remove it safely and place it on a clean piece of paper towel or inside a plastic container. If you are changing to a fresh mask or leaving the hospital, be sure to dispose of your mask in a waste container. 


Can I take my mask off once my appointment is over?  

Please leave your mask on the entire time you are inside the hospital. If you need to take it off to eat or drink, or as part of your medical appointment, first wash your hands and then remove your mask carefully, without touching your face. 


My child is staying at the hospital. Do I have to wear a mask in their inpatient room? 

Masks can be removed but must be put back on whenever you cannot maintain 2 meters of physical distance from other families or when a member of the health care team enters.  

 

Mandatory COVID-19 vaccinations for staff

We feel strongly that immunization against COVID-19 is an individual and societal responsibility and we must do everything possible to protect our clients, families, our colleagues and ourselves. Learn more here.

November 4, 2021 update: all staff, researchers, volunteers and students at the hospital are vaccinated with the exception of two medical exemptions. Learn more here

COVID-19 vaccinations for children and youth

Families can access a confidential phone appointment with a SickKids registered nurse to discuss vaccination by visiting www.sickkids.ca/vaccineconsult

COVID-19 positive cases at Holland Bloorview

The health and safety of everyone in our community is always our top priority. Holland Bloorview, like hospitals across the province and City of Toronto has been impacted by the COVID-19 virus.

As of August 12, 2022, the number of COVID-19 positive cases include:

Client cases active:0
Client cases recovered/discharged:22
Client cases total:22
Staff cases active:5

While we have experienced COVID-19 positive cases in our community, Holland Bloorview remains a safe environment for all client, families, staff, students and volunteers. See the General Information section above to learn more about some of the ways we keeping everyone safe at 150 Kilgour Road.