Do you have feedback about your child's care?
If you have a concern, compliment, or other feedback about your experience at Holland Bloorview, we encourage you to speak with a member of your healthcare team right away. You can also contact Client and Family Relations by phone or e-mail, or visit the Grocery Foundation Resource Centre on the first floor, or fill out a green feedback postcard (available throughout the hospital).
Client and Family Relations will:
- Acknowledge your feedback within two business days;
- Listen to understand your concerns in a safe and confidential setting;
- Explain our role and decide with you on next steps; and
- Provide follow-up information and updates on a regular basis.
Check out our Client and Family Relations Annual Reports to learn more about the feedback we’ve heard from our clients and families, and how your voice is making a difference at our hospital!