Quality and safety are #1.
The Quality, Safety and Performance Team is responsible for evolving our culture of client and family centred quality and safety in order to provide safe, effective, efficient and high-quality care that helps our clients and families achieve their goals. Our team is also responsible for performance, risk management, privacy, access, infection prevention and control, and supporting system-leading projects that improve health care overall.
Our team regularly co-creates quality improvements with clients and families to ensure the initiatives are meaningful and improve the quality of care for everyone we serve.
It is a voluntary review process that includes an onsite survey by healthcare experts from Accreditation Canada. Holland Bloorview’s most recent onsite survey was from October 16 to 19, 2017.
Following our last comprehensive review, Accreditation Canada awarded Holland Bloorview accreditation with Exemplary Standing. This is the highest level of accreditation that can be earned. Moreover, Holland Bloorview scored 100 per cent for the second accreditation cycle in a row. We have been told by Accreditation Canada that this is a first for any hospital. For more information, please read our website story with our 2017 Accreditation Report and Executive Summary.
This last accreditation cycle we partnered with families in new ways. Family leaders participated on each Accreditation team and in the Family Leaders Accreditation Group (FLAG), which ensured the hospital is meeting the client and family integrated care criterion.
Six Accreditation teams, in partnership with family leaders, actively worked on improvement initiatives across the hospital to ensure we comply with or exceed Accreditation Canada’s standards and Required Organizational Practices (ROPs).
Thank you to all clients and families for partnering with Holland Bloorview to improve the quality and safety of care every day.
If you have questions about accreditation or quality and safety, please contact Laura Oxenham-Murphy, director of quality, safety and performance, at email@example.com or 416-425-6220, ext. 7057.