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Quality and safety are #1.

The Quality, Safety and Performance Team is responsible for evolving our culture of client and family centred quality and safety in order to provide safe, effective, efficient and high-quality care that helps our clients and families achieve their goals. Our team is also responsible for performance, risk management, privacy, access, infection prevention and control, and supporting system-leading projects that improve health care overall.

Our team regularly co-creates quality improvements with clients and families to ensure the initiatives are meaningful and improve the quality of care for everyone we serve.

Quality improvement plan and progress reports

Each year, we partner with many kids, youth and families who we serve, as well as our Board of Trustees, managers and frontline employees from across the organization to identify our quality and safety priorities. Check out our full plan or the quick overviews (for kids and families) to learn more.

Patient safety indicators and infection rates

At Holland Bloorview Kids Rehabilitation Hospital, we are committed to providing the safest and best possible care to our clients and families. We believe that publicly reporting our performance and being transparent helps us to strive for continuous improvement and strengthen client and family confidence. Learn more about public reporting.

Privacy and information access

At Holland Bloorview Kids Rehabilitation Hospital, we are committed to protecting your privacy. We collect and use your health information to provide the best care possible. Visit to learn more.

Respectful and Safe Environment

Holland Bloorview is committed to the values of equity, diversity, inclusion and accessibility, and providing a safe and respectful space for everyone in our community.

Accreditation 2017

Accreditation is a commitment by Holland Bloorview to continue delivering excellent care by aligning our quality and safety improvement initiatives with national standards and best practices.